When you contact us or request service, we collect information you provide, such as your name, phone number, email address, service address, requested work and scheduling preferences. Depending on the job, records may include property or vehicle details, fleet unit lists, site access and utility information, approvals, messages, quotes, invoices and payment transaction records.

We may take service photographs and keep inspection notes to record conditions, agreed work, completion, quality concerns or incidents. Please avoid sending information unrelated to your service request, including Social Security numbers, passwords or full payment-card details.

We use information to respond to inquiries, prepare and revise quotes, arrange service, confirm access and authorization, perform and document work, send invoices, handle payments or refunds, address concerns, and maintain necessary business, tax, insurance and legal records.

Our messages concern inquiries, quotes, appointments, service updates, invoices and payment matters. Message frequency varies with your requests and service activity. Message and data rates may apply.

You can ask us to stop texts by replying STOP or contacting info@tampabaywashline.com. For help or to arrange another contact method, email us or call (656) 213-3130.

We do not send promotional emails, marketing texts or special offers. We do not provide mobile numbers or text-message consent to other businesses for their marketing. Service providers may handle messaging data to deliver communications on our behalf.

We use Squarespace to host our website, Jobber for customer requests, quotes, scheduling, invoices, the client portal and service records, and Google Workspace for business email and documents. These providers handle information as needed to support those services. We limit access and sharing to what is reasonably needed for the relevant task.

Our Request a Quote and Check Availability buttons direct you to our Jobber request form. Client Portal opens the Jobber client login page. Information you submit through those services is processed through Jobber for Tampa Bay Washline LLC. Jobber also has its own privacy notice.

We may share relevant information with authorized customer or property contacts, service personnel, payment providers, insurers or professional advisers when needed to provide service, address a claim or meet an applicable requirement. We may also disclose information when required by law.

Use the payment method shown on your verified quote or invoice. When you pay through Jobber, Jobber and its payment providers process the payment information. We retain relevant transaction records for the job.

Do not send full card numbers, security codes or account passwords through ordinary forms, email or text messages. Our policy prohibits storing full card credentials in those records.

Service documentation and marketing use are separate. We may take service photographs to document conditions, agreed work, completion or concerns.

We obtain separate written authorization before using identifying customer photographs, names, logos or testimonials for public marketing. Booking a wash does not itself grant marketing permission. Marketing permission is voluntary, and declining it does not affect service.

You may withdraw permission for future marketing uses by contacting info@tampabaywashline.com. We will stop new uses and address removal from channels we control. Retrieval of already distributed printed materials or third-party reposts cannot be guaranteed.